Returns and refunds

Yes. You have 14 calendar days from receiving your order to withdraw from the purchase, without giving any reason. We ask you to return it in good condition and, if possible, in its original packaging. You can try it to see what it’s like, but if use reduces its value, we may deduct that from the refund.

Write to us at rocio@yogabalancecbr.com with your order number. We will send you the instructions (the withdrawal form, in Spanish, is part of our Terms of sale).

Send it to: Calle Pagés del Corro, nº103, 41010, Sevilla.

We recommend using a tracked service and keeping the receipt.

No. Return costs are paid by you, unless the product arrives faulty or is not what you ordered. If you chose express shipping, we do not refund the difference compared with standard shipping. If you are unsure between two options, write to us before buying and we will help you choose.

We don’t do direct exchanges. Return your order within 14 calendar days and we will refund what you paid so you can place a new order whenever you like. If you want to make sure it doesn’t sell out, you can place the new order first.

When we receive and check the product, we confirm it by email. We refund you using the same payment method you used, within 14 calendar days at the latest from when you tell us you are withdrawing from the purchase. If we haven’t received the product yet, we wait until we receive it to make the refund. After that, your bank may take a few days to show it.

Write to us at rocio@yogabalancecbr.com with your order number and a photo, within 7 days of receiving it, and we will sort it out. In this case, the return is at our expense. In addition, all new products have a 3-year legal guarantee.

Write to us at rocio@yogabalancecbr.com with your order number and tell us what happened. We will look into your case and reply as soon as possible. You can also use our official complaint form, which you will find in the website footer.