Shipping

We only ship to mainland Spain and the Balearic Islands. We are working to be able to ship outside Spain too.

Yes. When you place your order, you can choose to have it delivered to your home, to a Correos office or pick-up point or to a CityPaq locker. If you choose an office, point or locker, write its name or address in the field that appears. When it arrives, Correos lets you know and keeps it for 15 days for you to collect.

You have two options and choose one when you place your order. All prices include VAT.

• Standard shipping (Correos, 48–72 hours): free to mainland Spain and the Balearic Islands, with no minimum order.
• Premium or express shipping (Correos, 24–48 hours): €3.99 to mainland Spain and €5.99 to the Balearic Islands.

The price is the same whether you receive it at home, at a Correos office or pick-up point or in a CityPaq locker. Delivery to the Balearic Islands may take a little longer.

These are Correos delivery times and they start when your parcel is sent. Before that, we prepare your order (see the next question).

Orders received before 1 pm on a working day are usually sent the same day. If you buy after 1 pm, on a Friday afternoon, at the weekend or on a public holiday, we send it on the next working day. When your order is sent, we let you know and the delivery time starts.

When your order is sent, we let you know and Correos writes to you by text message or email with the tracking number. With that number you can see where it is on the Correos website.

The shipping cost depends on where you receive it, the order amount and whether you choose standard or Premium (see “What shipping options are there, how much do they cost and how long do they take?”). You will always see it in the summary before paying. If you chose express by mistake, write to us as soon as possible and we will see what we can do.

Correos tries to deliver it and, if you are not in, leaves you a notice to collect it at the office they indicate.

First check the status with your tracking number. Then, depending on what you see:

• If it shows as delivered and you don’t have it, ask your neighbours or the building concierge and write to us.
• If the status hasn’t been updated for several working days, write to us and we will contact Correos.
• If the parcel is declared lost, we offer you a solution: a new shipment or a refund.

Write to us as soon as possible at rocio@yogabalancecbr.com or on WhatsApp and we will help as much as we can. If the order has already been sent, we cannot change the address.

Sometimes parcels come back to us. The most common reasons are:

• Incorrect or illegible address.
• Failed delivery attempts.
• Parcel refused.
• Damage during transport.

If we receive it, we will contact you to find the best solution. If you see in the tracking that it has come back, write to us at rocio@yogabalancecbr.com and we will sort it out.